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technology made simple

Hot Help

Dial 1300 hotkey – Help is only a phone call away

We all know how time consuming and frustrating it is when we have an IT issue we just can’t resolve ourselves.  A hotkey technician is only a phone call away from giving you time back in your day and easing those frustrations.  Simply dial us on 1300 468539.

Do you feel you need more help?

You may feel you need a more detailed benefit analysis, tailored to your specific needs?

At Hotkey we understand how important it is that all elements are clearly understood and accurately captured.  We work hand-in-hand with our clients, conducting the analysis, collaboratively addressing their unique requirements.

Our specialist can provide you with significantly greater depth of information, enabling you to make a more informed decision.

Get help now – over the web support@service.hotkey.net.au or over the phone 1300 hotkey.

Remote Hot Help

At Hotkey, we keep our people’s skill levels current with training.  Use 1300Hotkey as your ‘IT buddy’. You just phone 1300 Hotkey,  accept our log in and we take care of your issue, or show you how to do some thing  by remote, there and then.

Used Hotkey as your IT buddy – If you need help understanding how to use a command or perform a task

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e- Learning

At Hotkey, we help keep your people’s skill levels current with flexible, cost-effective training – either on your premises or over the web, the choice is yours.

For either option – our instructors or self-paced e-modules – call us on 1300 hotkey or email us at support@service.hotkey.net.au

e- Learning Modules from Microsoft

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increase your business advantage

Customer service – your differentiation point

Want a better business?  Then you should deliver better customer service than your competitors.

Consistently delivering superior service to your clients means careful design and execution of a whole system of processes that include people and technology.

Hotkey help you improve you customer service capabilities and stream line your costs with a range of solutions and services tailored to your specific needs.

Growth and a sustainable business model

Expanding the number of outlets your business operates does not necessarily mean enormous cash outlays.

For example, the phones in a remote office with a different time zone could be routed to your head office and serviced by a number of receptionists working shifts.

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Improve your cash flow

A Hotkey mini-message is excellent way to remind your customers that their payment is due.

This is particularly effective in the real estate industry when tardy rent payments are an issue.  A gentle reminder – 24 hours before the rent is due – can often prompt payment on time.

In a  pressured world Doctors, Dentists, Accountants, Solicitors and Hairdressers have all taken advantage of the Hotkey mini-message product  and are reminding their clients of their scheduled appointment.

Your Business Presence

Hotkey Domain Names
To create a webpage you first need a domain name.  We can find out if the name you want is available and provide you with all the technical help you need to get your site started.

Hotkey Virtual Email
Don’t have your own mail servers but still want to send and receive email using your domain name?

Hotkey Web Design and Building
It’s a fact, today’s businesses need a web presence – it can be a simple webpage with what you offer and your contact details or a sophisticated e-shop that will help you …

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Select for home options

business options

Hotkey knows what businesses need to keep their IT environment up to scratch. We listen and learn from you – whether your big or small organisation – you will get the solution that’s right for you and your business.

starting up
we can help you succeed
tailored to your business
business plans…

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REAL SOLUTIONS FOR REAL PEOPLE

At Hotkey we’re all about you.

We’re a large provider, large enough to cover the country – Australia-wide and small enough for you to find us – probably just around the corner. We understand that in today’s technological world not everyone needs or wants to be a technology expert. That’s why we’re here, to help you get the best out of the services you do need, explore the services you could need, and not sell you any services you don’t need.

So pick up the phone and talk to real person about a real technology solution that meets your particular needs.

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